Comfortable room but check-in was confusing with bad communication.

The room was comfortable, but the shower pressure was weak.

Consider using the shuttle service early during peak hours for a smoother airport transfer. it's convenient but can get busy.

the property was good for a stop over for our following trip. the staff were friendly, and it was convienent to the airport. roomy space for the family to chill before our flight. breakfast was decent too, helped us start the day right. overall a solid place to rest your head for a night.

the room wasn't super clean and we had some trouble with the door key which was annoying. also, the sofa bed was not set up when we got there, so we had to wait for someone to come fix it.

a welcoming stay where personalized service shines brightly amid a busy airport atmosphere with thoughtful amenities like wi-fi

Exceptional staff made our stay enjoyable.

It was just an excellent fit for a momentary pause in Horley with good value. The evening meal was poor, but breakfast was okay. Consider bringing your own food to avoid disappointment.

the holiday inn is perfectly located near the airport, making it stress-free for catching early flights. the standard queen room was clean and comfortable. i really appreciated the outstanding service from kiran and katarina, who went above and beyond to ensure a great experience. the breakfast had plenty of choices!

would recommend

I had a solid stay here, enjoying a big, clean room and super easy check-in. The hotel had a cozy lounge area and a decent bar for some relaxation after a long day. The only downside was the lack of plug sockets in the room, but it didn't ruin my experience. 😊

Had a comfy bed and enjoyed the free shuttle service to the airport. The room had all we needed for our stay before the flight.

no major issues overall.

cozy, cozy, cozy

The room was delightfully spacious and the bed felt like a cloud! 🛏️ Plus, I was thrilled with the breakfast spread. from fresh pastries to a made-to-order omelet station, it was pure bliss. 🥐 Those small touches made me feel right at home!

do recommend 🥰🏨

I had a wonderful stay while exploring the area. The shuttle service to the airport made travel easy. My room was clean and comfortable, although it lacked a mini fridge. Overall, a pleasant experience with decent amenities.

Great spot for a group trip! We explored Central London and Chessington World of Adventures. The shuttle service was convenient at GBP 4 per trip. The staff were super friendly, and the rooms were clean and modern. The on-site restaurant served tasty food, which was a big plus for us.

We had an issue with the shower being stained. It could have been cleaner.

Our family had a cozy stay in a spacious room that made everyone feel right at home, and the food at the bar restaurant was delicious! We loved the game room for the kids and the comfy lounge area for some relaxation time. Just wish the check-in process was a bit quicker but overall a fantastic experience! 😊

The shuttle service was timely and super convenient, making transportation to the airport a breeze. The room was clean, spacious, and comfortable, truly meeting my expectations. I appreciated the variety of breakfast options available. everything tasted fresh and delicious. However, I did encounter a few issues. The noise from outside was a bit disruptive, especially during the night. I also noticed that there were some carpet stains in my room that could’ve been addressed. Overall, it was a solid stay, but some minor improvements would enhance the experience.

All fine, but shuttle cost.